Refund & Cancellation Policy

1. Overview

This policy covers purchases made on trijya.in: the Pro plan and data exports. Enterprise agreements carry their own terms. Everything we sell is digital; nothing is shipped.

2. No automatic renewal — nothing to cancel

A Pro purchase is a one-time payment for a fixed period. We never charge you automatically. When the period ends your account returns to the Free plan unless you choose to buy again. There is therefore no subscription to cancel; we remind you by email seven days before the period ends.

3. Pro plan refunds

You can ask for a full refund within 7 days of payment if you have not materially used Pro — meaning your usage stayed within the Free plan's daily limits (500 lookups and 25 questions a day) and you have not used Pro-only features such as point-in-time company history or document retrieval. Otherwise Pro is not refundable, because the service has been delivered. When a Pro payment is refunded, the Pro access it added is removed.

4. Data export refunds

• Before delivery: cancel any time before we send your download link for a full refund.
• After delivery: a delivered file is a digital good that cannot be returned, so it is not refundable — except as below.
• Wrong or defective files: if what we delivered does not match what you ordered (wrong dataset, state or term), or the file is corrupt or materially incomplete against its manifest, tell us within 7 days of delivery. We will fix and re-deliver within 3 business days, or refund in full if we cannot.
• Yearly exports: a full refund within 7 days of purchase if the first copy has not been downloaded. After that, copies already delivered are not refundable; you may stop further deliveries and we will refund the undelivered months pro rata.

Dissatisfaction with the content of public records themselves — which is shown in free samples and previews before purchase — is not a defect.

5. Duplicate or failed payments

If you were charged twice, or money left your account but your order did not confirm within an hour, write to us with the order or payment reference. A duplicate charge is refunded in full; a payment that did not confirm is either completed or refunded. Payments that fail at the gateway are normally reversed automatically by your bank within 5–7 working days.

6. How to ask for a refund

Email legal@techtrapture.com from the email on your account with the order reference (it is on your invoice and in Account → Orders & invoices) and the reason. We reply within 3 business days. Raise billing disputes within 60 days of the charge.

7. How refunds are paid

Approved refunds are paid back to the original payment method through the same gateway, initiated within 5 business days of approval; your bank may take a further 5–7 working days to show it. We refund the GST charged along with the price and issue a GST credit note against your tax invoice, emailed to you.

8. Contact